CarbonShield MagSafe Case for iPhone

Once you place an order, it takes us 1-3 business days to process it before shipment.

Shipping times vary:

• United States: 5-9 business days
• Middle East: 5-9 businenss days
• Europe: 6-10 business days
• Canada & Australia: 6-11 business days
• Rest of the World: 8-15 business days

We offer Free Safe & Tracked Shipping

You will receive a tracking number via email once your order is shipped.

You can return or exchange your item(s) within 30 days of receiving them.

Items must be in their original condition and packaging.

To initiate a return, please contact our customer service team with your order number.

Once your return is received and inspected, we will process your refund to the original payment method within 10 business days.

Absolutely! We have a hassle-free return policy. You can return any product within 30 days of receiving it for a full refund or exchange. Please ensure the item is in its original condition and packaging.

Customer satisfaction is our top priority.

If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order in our contact email address Contact@phonava.com We will arrange for a replacement or a full refund at no additional cost to you.

We'd love to hear from you!

Whether you have questions about our products, need assistance with an order, or just want to provide feedback, we're here to help.

Our customer service team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM (Mountain Time)
• Saturday and Sunday: Closed

You can reach us via:

• Email: contact@phonava.com
• Call Center Support (24/7): +447476816042 (UK customer service)

We know the frustration of order disappearing or getting no response from customer service. That's why we promise you a seamless and secure shopping experience:

You’re protected from start to finish!

• Secure Payments with Buyer Protection: We use trusted payment processors like PayPal and major credit card companies. These processors offer buyer protection, meaning if there’s an issue we can’t resolve, you can dispute the transaction and get your money back through your bank.
• Track Your Order in Real-Time: From the moment you hit "purchase," you can track your order with real-time updates. If we don’t send you tracking information within 3 business days, we'll refund your purchase.
• Friendly and Reliable Support: We’re committed to responding within 24 hours. If you don’t hear from us by then, you can start the refund process and you’re guaranteed to get your money back.

Shopping with us means peace of mind. Your experience is 100% risk-free, and we’re here to ensure you receive your order and the support you deserve.

We're here to help with any questions or concerns you may have.

Just fill out the form, and our friendly support team will get back to you within 24 hours. We look forward to assisting you! Please reach us out from contact us page.